TruFeld Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the TruFeld website, client portal, and related services (collectively, the “Service”) provided by VerumSG LLC (“VerumSG,” “we,” “us,” or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Description of the Service

TruFeld is a simple, pay-once client portal designed for small businesses and independent professionals. The Service enables you to create and send proposals (with AI drafting and PDF/Word import), collect electronic signatures, share files, exchange real-time messages, manage scope changes, accept payments via Stripe, generate invoices, and manage client projects through a branded client portal.

2. Accounts and Registration

You may register for an account using your email address with one-time passcode verification, or by signing in with Google. You are responsible for maintaining the confidentiality of your account and for all activities that occur under it.

3. Plans and One-Time Purchases

We offer three plans:

• Starter: Free tier. Includes $60 in free TruFeld fees (sufficient to cover roughly your first $10,000 in invoicing). No payment method is required to start.
• Pro: One-time payment of $299. Includes $200 in free TruFeld fees (sufficient to cover roughly your first $33,000 in invoicing). Unlocks Plan Takeoff, RFQs, Work Orders, priority support, and expanded AI limits.
• Business: One-time payment of $499. Includes $300 in free TruFeld fees (sufficient to cover roughly your first $50,000 in invoicing) and adds up to 5 team seats on top of Pro.

All plan purchases are non-refundable.

4. Fees and Payment Terms

4.1 TruFeld Fees

Every invoice generated through the Service — whether the client pays via Stripe or via an external method (wire, check, direct ACH) — accrues a small TruFeld fee on the invoiced dollar amount:

• Rate: 0.6% of the invoiced amount.
• Per-invoice cap: the fee is capped per invoice, with the cap scaling by your trailing-twelve-month TruFeld volume. The cap starts at $5 and ratchets to $15, $30, or $50 as your annual volume crosses $100,000, $500,000, or $1,500,000. Volume tiers move up with your growth and do not drop on slow periods.
• Charged once per invoice, at the time the invoice is first sent or its PDF is first generated. Subsequent sends or downloads of the same invoice are not charged again.

Your plan’s free credit ($60 for Starter, $200 for Pro, $300 for Business) is applied to accrued fees before any amount is owed.

4.2 No Platform Fee on Payments

TruFeld does not charge a platform fee, percentage, or markup on payment processing. Stripe’s standard processing fees (2.9% + 30¢ for cards; approximately $5 flat per ACH transfer) apply independently. You may choose to absorb, split (50/50), or pass Stripe’s processing fees to your client.

4.3 Statements and Settlement

TruFeld fees accrue against your account as they are charged. At the end of each calendar month, a statement is issued for any fees accrued above $1.00 (amounts below the floor roll into the following month). If accrued fees cross $200.00 mid-month, an interim statement is issued at that point.

Statements are due fourteen (14) days from the date of issuance. You settle a statement by paying it via Stripe Checkout — no payment method is required on file. An optional autopay feature is available if you choose to save a payment method for automatic settlement on statement issuance.

If a statement remains unpaid after its fourteen-day due date, you will be temporarily prevented from creating new projects until the statement is settled. Your ability to send invoices, your clients’ ability to pay through the Service, and any in-progress project work are never blocked by an unpaid TruFeld fee balance.

4.4 Changes to Pricing

Your purchased plan’s fee rate and volume-tiered cap structure are locked at the levels published when your plan was purchased and will never increase for your existing license.

We may change rates or cap structures for new purchases, for Starter users, or introduce new optional fees. Any such change that would affect existing users will be communicated with at least 60 days’ prior written notice via email. Changes apply only to transactions processed after the effective date.

5. Electronic Signatures

TruFeld provides electronic signature functionality that complies with the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN Act) and the Uniform Electronic Transactions Act (UETA).

We maintain a complete audit trail for every signature, including the signer’s name, email, signature data, IP address, user agent, timestamp, email verification time, and a cryptographic hash of the proposal content at the time of signing.

Important limitations: VerumSG is not a certificate authority and does not provide qualified electronic signatures under eIDAS or similar standards. We do not offer notarization. Our service is not intended for regulated industries that require specialized compliance. You are solely responsible for determining whether our signatures meet your specific legal needs.

By using the e-signature feature, you consent to electronic signatures and agree that they are legally binding to the same extent as handwritten signatures.

6. AI-Generated Content

TruFeld offers AI-powered proposal drafting, content rewriting, and document import features. These features use third-party AI models to generate or convert text based on your inputs. The document import feature uses optical character recognition (Amazon Textract) and AI conversion to transform uploaded PDF or Word documents into editable proposals.

AI output is a starting point, not a finished product. You are solely responsible for reviewing, editing, and approving all AI-generated or AI-converted content before sending it to clients. TruFeld does not guarantee the accuracy, completeness, suitability, or legal sufficiency of any AI-generated or imported text.

Specifically, TruFeld and Verum SG, LLC shall not be liable for:

• Inaccurate pricing, timelines, scope descriptions, or other project details generated or converted by the AI
• Errors introduced during PDF/Word import, including incorrect text extraction, pricing, quantities, or section groupings
• Contractual obligations created by proposals containing AI-generated or AI-imported content that you sent without adequate review
• Lost revenue, lost contracts, or business disputes arising from reliance on AI-generated or AI-imported content
• Legal claims resulting from proposals, scope descriptions, or communications that include AI-generated or AI-imported text

By using the AI and import features, you acknowledge that you bear full responsibility for all content included in your proposals and communications, regardless of whether that content was drafted by you, generated by AI, or imported from an external document. You agree to review all AI-generated and imported content for accuracy and appropriateness before sending.

7. Data Retention and Account Deletion

We retain your data for the lifetime of your active account.

You may request deletion of your account and all associated data at any time through Settings. Upon a verified deletion request:

• Your account is immediately disabled.
• We provide a 30-day grace period during which you may cancel the deletion by logging back in.
• After 30 days, we permanently and irreversibly delete your personal information, projects, proposals, files, signatures, and other content.

Signed PDFs and audit trails may be retained longer if required for legal or compliance reasons.

8. Lifetime License

Your one-time Pro or Business purchase grants a perpetual license to the features and to the locked fee rate and volume-tiered cap structure of the tier you purchased. New features added to the Service after your purchase are provided to all tiers at no additional charge. Features are never gated behind higher plans.

This license is non-transferable and applies only while your account remains in good standing.

9. Intellectual Property

The Service and all content, features, and functionality are owned by VerumSG LLC and protected by copyright, trademark, and other intellectual property laws. You retain ownership of your proposals, files, and client data.

10. Disclaimers and “As Is” Provision

The Service is provided on an “as is” and “as available” basis without warranties of any kind. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

We provide no uptime SLA or guaranteed availability.

11. Limitation of Liability

To the fullest extent permitted by law, VerumSG LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue.

Our total liability to you shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold VerumSG LLC harmless from any claims, losses, or damages arising from your use of the Service, your proposals, contracts, or any violation of these Terms.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Arizona, United States, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Maricopa County, Arizona.

15. Termination

We may suspend or terminate your access to the Service at any time for any reason. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination will survive.

16. Contact Us

If you have any questions about these Terms, please contact us at:

Company: VerumSG LLC
Email: legal@trufeld.com
Website: https://get.trufeld.com