TruFeld Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the TruFeld website, client portal, and related services (collectively, the “Service”) provided by VerumSG LLC (dba TruFeld) (“VerumSG,” “we,” “us,” or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Description of the Service

TruFeld is a project portal for contractors and small businesses, offered without a monthly subscription — plan purchases are one-time, and usage fees are billed monthly as described in §4. The Service enables you to create and send proposals (with AI drafting and PDF/Word import), collect electronic signatures, share files, exchange real-time messages, manage scope changes, accept payments via Stripe, generate invoices, and manage client projects through a branded client portal.

2. Accounts and Registration

You may register for an account using your email address with one-time passcode verification, or by signing in with Google. You are responsible for maintaining the confidentiality of your account and for all activities that occur under it.

3. Plans and One-Time Purchases

We offer three plans:

• Starter: Free tier. Includes $60 in free TruFeld fees (sufficient to cover roughly your first $10,000 in invoicing). No payment method is required to start.
• Pro: One-time payment of $299. Includes $200 in free TruFeld fees (sufficient to cover roughly your first $33,000 in invoicing). Unlocks Plan Takeoff, RFQs, Work Orders, custom branding, QuickBooks Online integration, priority support, and expanded AI limits.
• Pro Plus (formerly named “Business”): One-time payment of $499. Includes $300 in free TruFeld fees (sufficient to cover roughly your first $50,000 in invoicing) and adds up to 5 team seats on top of Pro.

When you upgrade from a lower plan to a higher plan, you are granted the difference in free TruFeld fee credit between the plans (so the higher plan’s free runway is additive to what you have already received, not a replacement that resets prior usage).

All plan purchases are non-refundable.

4. Fees and Payment Terms

4.1 TruFeld Fees

Every invoice generated through the Service — whether the client pays via Stripe, pays via an external method (wire, check, direct ACH), is marked paid outside Stripe, or never pays — accrues a small TruFeld fee on the invoiced dollar amount (not on any card-processing surcharge):

• Rate: 0.6% of the invoiced amount.
• Per-invoice cap: the fee is capped per invoice, with the cap scaling by your trailing-twelve-month TruFeld volume. The cap starts at $5 and may rise to $15, $30, or $50 as your trailing volume crosses $100,000, $500,000, or $1,500,000. Caps may also step down if your trailing volume falls substantially below a higher tier’s threshold (with a hysteresis band so ordinary fluctuations near a boundary do not flip tiers). Cap changes apply to invoices issued after the tier change.
• What counts as volume: trailing volume is the sum of invoice amounts issued through the Service over the prior twelve months, including invoices that were later fully or partially refunded. Voided invoices that never took effect are excluded.
• Charged once per invoice, at issue — when the invoice is first sent or its PDF is first generated — not when the client pays. Subsequent sends or downloads of the same invoice are not charged again. A re-issued invoice after a void or full refund is a new invoice and may accrue a new fee.

Your plan’s free credit ($60 for Starter, $200 for Pro, $300 for Pro Plus) is applied to accrued fees before any amount is owed.

4.2 Fee Reversal on Void or Full Refund

If you void an invoice or issue a full refund of a client payment before the related TruFeld fee has been included on a statement, we may reverse that fee against your remaining free credit and/or unbilled balance. Fees already included on an issued statement are not automatically reversed; adjustments after statement issuance, if any, are handled at our discretion (for example, via customer support). Partial refunds do not reverse the TruFeld fee. Re-requesting payment after a full refund creates a new invoice and may accrue a new fee under §4.1.

4.3 No Platform Fee on Client Payment Processing

TruFeld does not charge a platform fee, percentage, or markup on client payment processing. Stripe’s own processing fees (for example, card and ACH rates published by Stripe) apply independently and may change. You may choose to absorb, split (50/50), or pass Stripe’s processing fees to your client as a processing surcharge. Any surcharge is a passthrough of Stripe’s costs — not TruFeld revenue — and you are solely responsible for ensuring that fee-handling and surcharge practices comply with applicable card-network rules and local law.

4.4 Statements and Settlement

TruFeld fees accrue against your account as they are charged. At the end of each calendar month, a statement is issued for any fees accrued above $1.00 (amounts below the floor roll into the following month). If accrued fees cross $200.00 mid-month, an interim statement is issued at that point.

Statements are due fourteen (14) days from the date of issuance. You settle a statement by paying it via Stripe Checkout — no payment method is required on file. We may offer an optional autopay feature that allows you to save a payment method for automatic settlement when a statement is issued; until that feature is available for your account, settlement is by Checkout when prompted.

If a statement remains unpaid after its fourteen-day due date, you will be temporarily prevented from creating new projects until the statement is settled. Your ability to send invoices, your clients’ ability to pay through the Service, and any in-progress project work are never blocked by an unpaid TruFeld fee balance.

4.5 Changes to Pricing

For paid Pro or Pro Plus licenses, we intend to keep the fee rate (0.6%) and the published volume-tiered cap schedule applicable to your account at the levels in effect when you purchased that plan. If we must change rates or cap structures in a way that would increase what you pay for future invoices on an existing paid license, we will provide at least 60 days’ prior written notice via email, and such changes will apply only to invoices issued after the effective date. You may stop using the Service before the effective date if you do not agree.

We may change rates, free credits, cap structures, or plan features for new purchases, for Starter users, or introduce new optional fees, with notice as required above when an existing paid license would be affected. Starter free-credit grants and feature sets may change for new accounts without affecting amounts already credited to you.

5. Client Payments, Stripe Connect, Refunds, and Taxes

5.1 Stripe Connect — You Are the Merchant of Record

Client payment collection through the Service is provided by Stripe, Inc. (and its affiliates) using Stripe Connect. You connect your own Stripe account. Amounts your clients pay for your invoices are settled to your Stripe account subject to Stripe’s terms, fees, risk controls, and payout schedule. TruFeld is not the merchant of record for those client charges and does not hold client funds. TruFeld’s usage fees under §4 are billed separately via statements and are not deducted as a Stripe application fee from client charges.

You must complete Stripe’s onboarding and maintain an eligible connected account to collect card or ACH payments through the portal. You are bound by Stripe’s Connected Account Agreement and applicable Services Agreement. We are not responsible for Stripe account restrictions, delayed or failed payouts, identity verification outcomes, or other actions Stripe takes on your account.

5.2 External and Mark-as-Paid Payments

Where available on your plan, you may record that a client paid outside Stripe (for example, wire, check, or bank transfer), including payments reflected from QuickBooks under §17. You are solely responsible for confirming that funds were actually received. External and mark-as-paid flows do not create a Stripe charge and do not provide Stripe’s dispute or chargeback protections. The TruFeld fee under §4 still accrues when the invoice is issued.

5.3 Client Refunds

You may initiate full or partial refunds of Stripe-collected payments through the Service (or from your Stripe Dashboard). Refunds are funded from your Stripe balance or bank account under Stripe’s rules; TruFeld does not fund client refunds. We do not guarantee that a refund will succeed if your Stripe balance or connected account cannot cover it. Effect of refunds on TruFeld fees is governed by §4.2.

5.4 Disputes and Chargebacks

Card disputes and chargebacks are handled through Stripe according to card-network rules. You are responsible for responding to disputes and for any dispute fees, chargeback amounts, or related costs assessed on your connected account. We may update payment status in the Service to reflect a dispute or its outcome based on Stripe events.

5.5 Failed, Processing, and Voided Payments

ACH and other payment methods may remain in a processing state and later fail. You may void invoices according to the features available in the Service. Because the TruFeld fee is charged at invoice issue (§4.1), non-payment, late payment, failed ACH, or void after issue does not by itself cancel a fee already accrued, except as provided in §4.2.

5.6 Taxes and Currency

You are solely responsible for determining, collecting, reporting, and remitting any sales, use, VAT, GST, or similar taxes arising from your proposals, invoices, and services to clients. The Service does not provide tax advice. Unless we expressly support additional currencies, amounts in the Service are denominated in United States dollars (USD).

6. Electronic Signatures

TruFeld provides electronic signature functionality that complies with the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN Act) and the Uniform Electronic Transactions Act (UETA).

We maintain a complete audit trail for every signature, including the signer’s name, email, signature data, IP address, user agent, timestamp, email verification time, and a cryptographic hash of the proposal content at the time of signing.

Important limitations: VerumSG is not a certificate authority and does not provide qualified electronic signatures under eIDAS or similar standards. We do not offer notarization. Our service is not intended for regulated industries that require specialized compliance. You are solely responsible for determining whether our signatures meet your specific legal needs.

By using the e-signature feature, you consent to electronic signatures and agree that they are legally binding to the same extent as handwritten signatures.

7. AI-Generated Content

TruFeld offers AI-powered proposal drafting, content rewriting, and document import features. These features use third-party AI models to generate or convert text based on your inputs. The document import feature uses optical character recognition (Amazon Textract) and AI conversion to transform uploaded PDF or Word documents into editable proposals.

AI output is a starting point, not a finished product. You are solely responsible for reviewing, editing, and approving all AI-generated or AI-converted content before sending it to clients. TruFeld does not guarantee the accuracy, completeness, suitability, or legal sufficiency of any AI-generated or imported text.

Specifically, TruFeld and VerumSG LLC (dba TruFeld) shall not be liable for:

• Inaccurate pricing, timelines, scope descriptions, or other project details generated or converted by the AI
• Errors introduced during PDF/Word import, including incorrect text extraction, pricing, quantities, or section groupings
• Contractual obligations created by proposals containing AI-generated or AI-imported content that you sent without adequate review
• Lost revenue, lost contracts, or business disputes arising from reliance on AI-generated or AI-imported content
• Legal claims resulting from proposals, scope descriptions, or communications that include AI-generated or AI-imported text

By using the AI and import features, you acknowledge that you bear full responsibility for all content included in your proposals and communications, regardless of whether that content was drafted by you, generated by AI, or imported from an external document. You agree to review all AI-generated and imported content for accuracy and appropriateness before sending.

8. Data Retention and Account Deletion

We retain your data for the lifetime of your active account.

You may request deletion of your account and all associated data at any time through Settings. Upon a verified deletion request:

• Your account is immediately disabled.
• We provide a 30-day grace period during which you may cancel the deletion by logging back in.
• After 30 days, we permanently and irreversibly delete your personal information, projects, proposals, files, signatures, and other content.

Signed PDFs, e-signature audit trails, and billing or fee records may be retained longer if required for legal, tax, accounting, or compliance reasons.

9. Lifetime License

Your one-time Pro or Pro Plus purchase grants a perpetual license to the features of the tier you purchased, subject to these Terms and your account remaining in good standing. New features added to the Service after your purchase are generally provided to eligible tiers at no additional charge, subject to plan eligibility. Pricing for usage fees is governed by §4.5.

This license is non-transferable and applies only while your account remains in good standing.

10. Intellectual Property

The Service and all content, features, and functionality are owned by VerumSG LLC (dba TruFeld) and protected by copyright, trademark, and other intellectual property laws. You retain ownership of your proposals, files, and client data.

11. Disclaimers and “As Is” Provision

The Service is provided on an “as is” and “as available” basis without warranties of any kind. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

We provide no uptime SLA or guaranteed availability.

12. Limitation of Liability

To the fullest extent permitted by law, VerumSG LLC (dba TruFeld) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue.

Our total liability to you shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

13. Indemnification

You agree to indemnify and hold VerumSG LLC (dba TruFeld) harmless from any claims, losses, or damages arising from your use of the Service, your proposals, contracts, client payments or refunds, tax obligations, or any violation of these Terms.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Arizona, United States, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Maricopa County, Arizona.

16. Termination

We may suspend or terminate your access to the Service at any time for any reason. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination will survive.

17. Third-Party Integrations (QuickBooks Online)

TruFeld offers an optional integration with QuickBooks Online (provided by Intuit Inc.) so bookkeeping can stay current with invoices and payments you manage in the Service. The integration is available on Pro and Pro Plus plans, remains off unless you enable it, and applies only to QuickBooks Online (not QuickBooks Desktop). It is limited to customers, invoices, payments, and supported refund records — not estimates, expenses, bank feeds, payroll, or other QuickBooks features.

Authorization. To use the integration, you authorize TruFeld, through Intuit's secure OAuth connection, to access your QuickBooks Online company data on your behalf. We store OAuth tokens and company identifiers as needed to operate the connection. You represent that you have the right to connect the QuickBooks account you link. You may disconnect at any time from your account settings and, separately, from within QuickBooks. Disconnecting stops future sync and removes our stored tokens; records already created in QuickBooks remain in your QuickBooks company.

Intuit's terms govern QuickBooks. QuickBooks Online is a separate service provided by Intuit and governed by Intuit's own terms of service and privacy policy. Your relationship with Intuit is between you and Intuit. VerumSG is not responsible for QuickBooks, for Intuit's services, or for any act, omission, outage, change, or discontinuation on Intuit's part.

How sync works (sources of truth). When enabled:

• TruFeld → QuickBooks: We may create or update customer records (such as your primary client's name, email, company name, and billing address), invoices, and payments in your connected company, and may record supported full refunds. Card-processing surcharges charged to clients are generally excluded from the QuickBooks invoice balance so books match the invoice amount, not the total card charge.
• QuickBooks → TruFeld: If QuickBooks shows a matching invoice as paid, we may mark the corresponding TruFeld payment as paid externally only when that payment is still awaiting payment and has not been processed through Stripe. If a Stripe PaymentIntent exists or the payment already succeeded in TruFeld, Stripe / TruFeld remains authoritative and inbound QuickBooks paid status will not override it.
• Invoice content and issue timing: TruFeld is the source of truth.
• Card and Stripe settlement: Stripe is the source of truth.
• Off-platform cash recorded only in QuickBooks: QuickBooks may close eligible awaiting payments as described above.

Partial refunds, tax agency configuration, and line-level edits made only in QuickBooks may not fully sync. Sync failures do not block you from issuing invoices or collecting payments in TruFeld.

Data and client personal information. Because synced customer records include personal information about your clients, you are responsible for the data you choose to sync, for ensuring you have the right to share it with Intuit, and for providing any notice to or obtaining any consent from your clients that applicable law requires. You act as the controller of that client data; we process it on your instructions to provide the integration.

No guarantee of accuracy; verify your books. The integration is a convenience. VerumSG does not warrant that the sync will be complete, timely, or error-free, and is not responsible for discrepancies, duplicates, mismatches, or omissions between the Service and QuickBooks. You remain solely responsible for reviewing and verifying the accuracy of your accounting records.

Not accounting or tax advice. The Service, including this integration, does not provide accounting, bookkeeping, financial, or tax advice. You are responsible for your own books and tax obligations and should consult a qualified professional.

Availability. The integration depends on Intuit's API and on your maintaining an active QuickBooks Online subscription. Connection tokens may expire and require reconnection. We may modify, suspend, or discontinue the integration if Intuit changes or ends its API or terms, or at our discretion, and are not liable for doing so.

18. Contact Us

If you have any questions about these Terms, please contact us at:

Company: VerumSG LLC (dba TruFeld)
Email: legal@trufeld.com
Website: https://get.trufeld.com